How to make a complaint
Thameswey Energy always aims to offer the highest quality of service, but this page guides you through the process if you need to make a complaint.
The first step is to write to or call Thameswey Energy customer services (needs address and phone number) to explain the problem. A Customer Services Manager will call you to discuss your complaint, and we will attempt to resolve it within five working days of receipt.
If you are still not happy, the next step is to put your complaint in writing to XXX XXX, the Managing Director, providing as much detail as possible. Please mark your complaint Private and Confidential and send it to (address). The Managing Director, or another senior team member, will aim to resolve your complaint and reply to you within 10 working days of receiving your letter.
In the rare event that this still does not resolve your complaint, the Managing Director will refer your case to the Board of Directors. They will review all correspondence, and make a final resolution within 14 working days of your case being referred.
Latest energy news
EYDS
Earn Your Deposit Scheme The incentive known as ‘Earn Your Deposit’ operated by ThamesWey Housing has been suspended in light of Woking Borough Council’s financial position. The voluntary scheme was launched in 2018 to help those living in ThamesWey rented accommodation for more than two years, get a foothold on the property ladder. An incentive […]
ThamesWey secures internationally recognised certification for its Environmental Management System
In support of ThamesWey’s ambition to make continual improvements to its environmental performance, ThamesWey has implemented an Environmental Management System conforming to the internationally recognised standard ISO 14001. The British Standards Institution (BSI) were chosen as the United Kingdom Accreditation Service (UKAS) accredited certification body, to certify ThamesWey’s management system. BSI conducted two stages of […]